Job Description
Join our dynamic team at Omaha Tech Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional support experiences for our growing client base. This is your chance to launch a rewarding career in customer success with comprehensive training and rapid advancement opportunities. Enjoy competitive compensation, flexible scheduling options, and a collaborative work environment in Omaha's thriving tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product guidance using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvements for enhanced customer satisfaction
- Participate in ongoing product training sessions
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and web-based applications
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a customer-first mindset
- Basic knowledge of SaaS products a plus
- Valid driver's license for occasional local travel