Job Description
Join our dynamic team at Innovate Solutions Group and make an immediate impact! We're seeking a motivated Part-Time Customer Service Specialist to deliver exceptional experiences for our Raleigh-based clients. This is a fantastic opportunity to gain valuable experience in a fast-paced tech environment while supporting our mission to revolutionize digital solutions.
Our ideal candidate thrives in collaborative settings, possesses strong problem-solving abilities, and is passionate about customer satisfaction. This flexible role offers competitive pay and the chance to work with industry leaders. Don't miss this chance to grow your career while making a difference!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide step-by-step guidance for product usage
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
- Participate in ongoing training to stay updated on product features and support protocols
- Support marketing campaigns by providing customer feedback and insights
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal and written communication skills with strong active listening
- Ability to multitask in a fast-paced environment while maintaining composure
- Basic knowledge of networking concepts and troubleshooting methodologies
- Valid North Carolina driver's license for occasional client meetings
- Flexible availability including evenings and weekends (15-25 hours/week)