Job Description
Join our dynamic team at Dallas Innovations Group and kickstart your career this week! We're seeking motivated entry-level professionals to deliver exceptional customer experiences in a fast-paced tech environment. Enjoy comprehensive training, flexible scheduling, and opportunities for rapid advancement. Perfect for recent graduates or career changers looking to build foundational skills in customer relations and tech support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet daily performance metrics including response time and customer satisfaction scores
- Participate in ongoing training sessions to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years of customer service or technical support experience
- Excellent verbal and written communication skills in English
- Proficiency with Microsoft Office Suite and basic troubleshooting tools
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings and weekends
- Valid Texas driver's license (for occasional client site visits)