Job Description
We are looking for ambitious, driven individuals to join our team as Entry Level Customer Service Representatives. This is a fantastic opportunity for recent graduates or those looking to start a career in a dynamic tech environment. We offer immediate hiring, comprehensive training, and a clear path for advancement.
At TechConnect, we pride ourselves on delivering top-tier support to our clients. As a representative, you will be the voice of our brand, ensuring every client interaction is positive and productive. We value passion, integrity, and a strong work ethic.
Why You Should Apply:
- Immediate Start: Onboarding begins within 48 hours of acceptance.
- Competitive Pay: $18.00 - $24.00/hr depending on experience.
- No Experience Required: Full training provided.
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and empathy.
- Assist clients with product inquiries, account troubleshooting, and order processing.
- Document detailed customer interactions and feedback in our CRM system.
- Identify customer needs and recommend appropriate solutions to ensure satisfaction.
- Collaborate with the sales and support teams to resolve complex escalations.
- Participate in daily training sessions to improve product knowledge and service skills.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Strong verbal and written communication skills.
- Proficiency with computers and MS Office Suite (Word, Excel, Outlook).
- Able to multitask and prioritize tasks in a fast-paced office environment.
- Must be legally authorized to work in the United States.
- Reliable transportation and availability to work a full-time schedule (including weekends).