Job Description
We are seeking enthusiastic Entry Level Customer Service Representatives to join our dynamic team in Milwaukee, WI. This is a fantastic opportunity for individuals looking to start a rewarding career in a fast-paced corporate environment. We provide comprehensive training and mentorship, so no prior experience is required—just a great attitude and a willingness to learn.
Why You'll Love Working Here
- Competitive Compensation: Earn between $18 and $22 per hour.
- Rapid Advancement: Clear paths for promotion to Team Lead and Management roles.
- Modern Facilities: Work in a state-of-the-art office with a supportive culture.
We are looking for individuals who are eager to grow and contribute to our success in the local market.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a professional and empathetic approach.
- Resolve complex customer inquiries and complaints while maintaining high satisfaction scores.
- Accurately input and update customer data into CRM and database systems.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Identify upselling opportunities to drive revenue growth.
- Participate in daily training sessions and team meetings to improve performance.
- Assist in the onboarding and training of new team members.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills (minimum 35 WPM).
- Strong verbal and written communication skills.
- Reliable internet connection and a quiet workspace.
- Ability to work flexible shifts, including evenings and weekends.
- Self-motivated with a proactive problem-solving mindset.