Job Description
Join our dynamic team immediately as an Entry-Level Customer Service Representative! No experience needed – we provide comprehensive training to launch your career. This urgent opportunity offers competitive pay, flexible scheduling, and growth potential within Baltimore's thriving service sector. Perfect for recent graduates or career changers seeking stability and professional development.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and company protocols
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call volume and resolution rates
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliable transportation and punctuality
- Ability to work in a fast-paced team environment
- No prior experience necessary – training provided!