Job Description
Join our dynamic team at TechFlow Solutions as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional support to our growing client base in San Antonio. No experience required – we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment focused on your growth. Apply today and become part of our innovation-driven culture!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with technical teams to troubleshoot complex problems
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent communication skills in English
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, CRM systems)
- Customer-focused mindset with patience
- Ability to work flexible hours including weekends
- Valid Texas driver's license (for occasional off-site support)