Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Representative! We're hiring immediately for motivated individuals in Philadelphia with no prior experience required. This is your golden opportunity to launch a rewarding career in customer service while gaining valuable skills in communication and problem-solving. Enjoy competitive pay, comprehensive training, and a supportive work environment. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using established protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Participate in ongoing training to enhance product knowledge
- Maintain a positive and empathetic attitude during all interactions
Qualifications
- High school diploma or equivalent (GED)
- No prior experience necessary – training provided!
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Reliable transportation to our Philadelphia office
- Availability for flexible shifts including weekends