Job Description
Join our dynamic team at Fresno Community Services and launch your career in customer service! We're seeking enthusiastic individuals to support our community-focused initiatives. This is a fantastic opportunity to gain hands-on experience while making a meaningful impact. No prior experience required – we provide comprehensive training to ensure your success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Proficient with Microsoft Office and web-based tools
- Ability to multitask in a fast-paced environment
- Customer-first mindset with patience and empathy
- Reliable transportation to our Fresno office
- Openness to flexible scheduling (including weekends)
- Passion for serving the local community