Job Description
Join our dynamic team at Texas Retail Solutions as an Entry-Level Customer Service Representative! We're hiring immediately for motivated individuals with no prior experience – we provide comprehensive training to set you up for success. As a key member of our customer support team, you'll be the first point of contact for our valued clients, ensuring exceptional service and positive experiences. This is your opportunity to launch your career in a supportive environment with competitive pay and growth potential.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary support systems
- Document interactions accurately in our CRM database
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics for response time and resolution
- Contribute to continuous improvement of customer service protocols
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills and clear speaking voice
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to help others
- Reliable transportation to our Austin headquarters
- Ability to work flexible shifts including weekends
- No prior experience necessary – full training provided