Job Description
Urgent Hiring Opportunity! Join our dynamic team at El Paso Tech Solutions as an Entry Level Customer Service Representative. We're seeking motivated individuals with a passion for helping others to provide exceptional support to our growing client base. This is a fantastic opportunity to launch your career in a supportive environment with comprehensive training and growth potential. If you're a recent graduate or career changer ready to build your professional foundation, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns efficiently
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and resolution rates
- Continuously update product knowledge through training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (recent graduates encouraged)
- Strong communication and active listening skills
- Basic computer proficiency with Microsoft Office Suite
- Ability to remain calm under pressure and handle difficult situations
- Customer service mindset with a focus on problem-solving
- Reliable internet connection for remote work options
- Valid Texas driver's license (for occasional client visits)
- Pass background check and drug screening