Job Description
Join our dynamic team as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. This is your chance to launch your career in a supportive environment with comprehensive training. Enjoy competitive pay, benefits, and growth opportunities from day one. No experience required – we provide all training!
Responsibilities
- Handle inbound customer inquiries via phone and email
- Resolve basic customer issues with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Contribute to a positive team culture
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, email, internet)
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Charlotte office
- Passion for helping others
- No prior experience necessary – training provided!