Job Description
Join our dynamic team at Coastal Solutions Group! We're urgently hiring motivated individuals with no prior experience for our entry-level Customer Service Specialist role. This is your chance to launch a rewarding career in Virginia Beach's thriving business district. Enjoy competitive pay, comprehensive training, and a supportive environment focused on your growth. Don't miss this urgent opportunity to build your professional foundation while serving our diverse client base.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing concerns, and troubleshoot service issues
- Update customer records in our CRM system with accuracy and attention to detail
- Collaborate with support teams to resolve complex customer escalations
- Meet daily performance metrics for call volume and resolution times
- Continuously improve product knowledge through company training modules
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional communication skills with clear verbal and written abilities
- Strong problem-solving mindset and patience when handling customer concerns
- Ability to multitask in a fast-paced digital environment
- Proficiency with basic computer applications (email, browsers, MS Office)
- Positive attitude and eagerness to learn new technologies
- Reliable transportation to our Virginia Beach headquarters