Job Description
Join our dynamic team at Metro Solutions Group as we expand our customer service operations in NYC! We're urgently hiring motivated individuals with no prior experience to join our supportive training program. This is your opportunity to launch a rewarding career in one of the world's most vibrant cities while receiving comprehensive on-the-job training and competitive benefits.
Our 6-week paid training program ensures you gain all necessary skills to succeed. Enjoy flexible scheduling options, career advancement opportunities, and a collaborative work environment. We value growth mindset and cultural fit over formal qualifications. Apply today and start your professional journey with us!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Process customer orders and resolve inquiries with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Adhere to company policies and service standards
- Participate in ongoing training and development sessions
- Identify opportunities to improve customer experience
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Ability to multitask in fast-paced environment
- Basic computer proficiency and typing skills
- Must be authorized to work in the United States
- Reliable transportation to Manhattan office
- Availability for flexible shifts including weekends