Job Description
Join GlobalConnect Solutions' dynamic team in Jacksonville! We're urgently seeking motivated individuals with no prior experience for our entry-level Customer Service Associate role. This is your gateway to a rewarding career in customer support with comprehensive paid training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant team environment. No experience necessary – we provide all training! Apply now and start your professional journey today.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues using our proprietary support system
- Document customer interactions accurately in CRM databases
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for call volume and resolution times
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy (MS Office suite)
- Strong problem-solving aptitude
- Reliable internet connection for remote work options
- Positive attitude with customer-first mindset