Job Description
Join our dynamic team immediately! We're seeking a motivated Customer Service Specialist to start this week and support our growing client base in Indianapolis. This contract position offers rapid onboarding and the opportunity to make an immediate impact while developing valuable customer experience skills.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication abilities, and is ready to contribute from day one. Enjoy competitive hourly compensation, flexible scheduling, and a collaborative work culture focused on professional growth.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining satisfaction metrics
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to process improvement initiatives
- Meet daily performance targets for response times and resolution rates
Qualifications
- Minimum 1 year customer service experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce preferred)
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Available to start immediately this week
- High school diploma or equivalent required