Job Description
Join our dynamic team at Denver Tech Solutions and start your new career this week! We're seeking a highly motivated Customer Service Specialist to deliver exceptional support to our growing client base. This is an immediate hire position with competitive benefits and rapid advancement opportunities. If you thrive in fast-paced environments and excel at problem-solving, apply now to begin your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute response time
- Maintain detailed CRM records with 100% accuracy for all interactions
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities during client interactions
- Contribute to process improvement initiatives
- Train new team members on company protocols
Qualifications
- 2+ years of customer service experience in tech or SaaS industry
- Proficiency with Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities with analytical mindset
- High school diploma or equivalent; bachelor's preferred
- Must pass background check and drug screening