Job Description
Join our dynamic team immediately! No experience required.
Florida Connect Solutions is seeking enthusiastic individuals to kickstart their careers in customer service. We provide comprehensive training and a supportive environment where you can grow professionally. If you're a motivated team player with a passion for helping others, this is your opportunity to launch your career in sunny Florida!
Responsibilities
- Handle inbound/outbound customer calls and emails professionally
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and compliance standards
- Continuously improve product knowledge through training modules
- Meet daily performance metrics for call quality and resolution
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn
- Fluency in English (Spanish fluency a plus)
- No prior experience necessary – we provide full training!