Job Description
We are currently seeking a motivated Entry-Level Customer Service Associate to join our dynamic team in Washington, DC. This is an excellent opportunity for individuals looking to launch a career in the corporate sector with no prior experience required.
At Capitol Tech Solutions, we pride ourselves on providing top-tier support to our clients. We provide comprehensive on-the-job training to ensure your success. If you possess a positive attitude and a willingness to learn, we will provide the rest.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive hourly wage with performance bonuses.
- Health, dental, and vision insurance options.
- Clear pathway for career advancement.
Responsibilities
- Manage and respond to customer inquiries via phone, email, and chat with a high degree of professionalism.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Enter and update customer information accurately into our database systems.
- Assist in the daily operations of the customer support department.
- Collaborate with team leads to develop and implement service improvements.
- Document interactions and transactions according to company policies.
Qualifications
- High school diploma or general education degree (GED) is required.
- No prior professional work experience necessary; we train our own.
- Strong verbal and written communication skills.
- Ability to type and navigate computer software with basic proficiency.
- Must be reliable, punctual, and able to work full-time hours.
- Must be authorized to work in the United States.