Job Description
Are you looking for a rewarding career in New York City with immediate opportunities? Apex Digital Solutions is seeking enthusiastic and motivated Customer Support Specialists to join our growing team. We value personality, drive, and a willingness to learn over prior experience.
As a key member of our support team, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and empathy. We offer paid training, a clear career path, and a dynamic work environment.
Why Join Us?
- Immediate start available for the right candidates.
- Comprehensive paid training program.
- Competitive hourly wage with performance bonuses.
- Health, dental, and vision insurance available after 90 days.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints while maintaining high satisfaction scores.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with internal teams to escalate complex issues and find effective solutions.
- Assist in training new team members and share best practices with the group.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- No prior experience required – we provide comprehensive paid training!
- High school diploma or equivalent (GED) required.
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM.
- Reliable computer and high-speed internet connection.
- Strong problem-solving skills and a positive attitude.
- Must be authorized to work in the United States.