Job Description
Join our award-winning team at Innovate Solutions Group and kickstart your career this week! We're seeking motivated Customer Service Specialists to deliver exceptional experiences for our growing client base in Fort Worth. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for your success. Immediate start available for qualified candidates!
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Paid time off and company holidays
- Modern downtown Fort Worth office with free parking
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve customer inquiries via phone, email, and live chat
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Identify upsell opportunities for premium services
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities
- Flexibility to work occasional weekends
- Must pass background check and drug screen