Job Description
Join our dynamic team immediately! Philly Connect Solutions is seeking a passionate Customer Service Specialist to support our growing client base in Philadelphia. We offer competitive pay, comprehensive benefits, and a supportive work environment. If you're ready to make an impact and grow your career, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining satisfaction metrics
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent; college degree a plus
- Valid driver's license (for occasional client visits)