Job Description
Join our dynamic team in Sacramento immediately! Sacramento Solutions Group is expanding and seeking motivated Customer Service Specialists to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. No experience necessary – we provide paid training! Apply today and start your career with us.
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve customer inquiries with empathy and efficiency while meeting SLAs
- Document interactions accurately in CRM systems and maintain data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to drive revenue growth
- Participate in ongoing training to enhance product knowledge
- Track performance metrics and contribute to continuous improvement
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving abilities and multitasking skills
- Positive attitude and resilience in fast-paced environments
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and typing speed of 40+ WPM