Job Description
Join our dynamic team in Colorado Springs and become part of an award-winning telecommunications company! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth. No experience necessary – we provide full training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process service orders and account modifications
- Document interactions in CRM systems
- Collaborate with technical teams for complex issues
- Meet monthly performance and satisfaction metrics
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced setting
- Basic computer proficiency
- Customer service mindset with empathy
- Must pass background check