Job Description
Join our dynamic team in Denver immediately! We're seeking passionate individuals to fill critical customer service roles with rapid onboarding. This is your chance to launch or advance your career with a forward-thinking company offering competitive benefits and growth opportunities.
Denver Tech Solutions is a rapidly growing tech firm specializing in innovative digital solutions. We pride ourselves on fostering a collaborative environment where your contributions make an immediate impact. Our Denver headquarters features modern amenities, flexible work options, and a culture that values work-life balance.
Why Apply Now?
- Start within 1-2 weeks of acceptance
- Comprehensive training program
- Health, dental, and vision benefits
- 401(k) with company match
- Opportunities for advancement
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce
- Collaborate with technical teams to escalate complex problems
- Maintain high customer satisfaction scores (CSAT >90%)
- Participate in weekly process improvement initiatives
- Train new team members on best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Basic troubleshooting knowledge for software/hardware issues
- Strong problem-solving abilities under pressure
- Valid US work authorization