Job Description
Join our dynamic team at NexGen Solutions and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our clients in the fintech sector. This is your chance to make an impact in a fast-paced environment with full benefits and growth opportunities. Our Charlotte office offers a collaborative culture where your voice matters.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex problems
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible scheduling including weekends