Job Description
Join our dynamic team immediately! We're seeking passionate Customer Service Specialists to start this week in Charlotte, NC. This is your chance to launch your career with a leading tech solutions provider offering rapid onboarding and competitive compensation. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with patience and expertise
- Document interactions in CRM system with 100% accuracy
- Meet/exceed daily performance metrics (CSAT, AHT)
- Collaborate with technical support teams for complex escalations
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts (including evenings/weekends)
- Valid NC driver's license for occasional client visits
- Quick learner with tech-savvy mindset