Job Description
We are seeking a driven Customer Service Representative to join our expanding team in Oakland, CA. We are committed to hiring talent regardless of their background, making this an excellent opportunity for those looking to start a career in a dynamic environment. No prior experience is necessary—we provide comprehensive paid training to set you up for success.
In this role, you will serve as the face of our brand, interacting with clients to resolve issues, answer questions, and ensure a seamless customer experience. We value work ethic, reliability, and a positive attitude above all else.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues professionally, aiming for a 100% satisfaction rate.
- Process orders, returns, and account information updates using our CRM software.
- Accurately document all customer interactions and issues in the internal database.
- Collaborate with the sales team to identify upselling opportunities.
- Assist in maintaining a clean and organized work environment.
Qualifications
- High school diploma or GED required.
- Basic computer skills and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to think critically and solve problems on the spot.
- Must be reliable, punctual, and able to pass a background check.