Job Description
We are looking for an enthusiastic Customer Service Representative to join our growing team in Sacramento, CA. This is an urgent hiring opportunity for a dedicated professional who thrives in a fast-paced environment.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with speed and precision. We offer a competitive salary, comprehensive benefits, and a supportive culture.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer issues efficiently while maintaining high satisfaction scores.
- Update customer records accurately in our CRM database.
- Collaborate with cross-functional teams to escalate complex issues.
- Adhere to company scripts and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center environments.
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
- Ability to work flexible shifts, including weekends and holidays.