Job Description
Join our dynamic healthcare team in Baltimore and make an immediate impact! We're seeking passionate Customer Service Representatives to support our community's health initiatives. This urgent opening offers competitive pay, comprehensive benefits, and rapid onboarding. Help us deliver exceptional service while advancing your career in a mission-driven environment.
Responsibilities
- Handle inbound/outbound calls regarding health services and patient inquiries
- Update and maintain accurate patient records in electronic systems
- Resolve billing questions and insurance verification efficiently
- Coordinate with clinical teams to ensure seamless patient experiences
- Document all interactions following HIPAA compliance standards
- Conduct outbound appointment confirmations and follow-ups
- Collaborate with supervisors to improve service workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or healthcare experience
- Proficiency with CRM software (e.g., Salesforce, Epic)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced clinical settings
- Strong attention to detail and data accuracy
- Commitment to healthcare confidentiality standards
- Available for immediate start (within 7 days)