Job Description
Join our dynamic team in Cleveland immediately! Cleveland Solutions Group is seeking a passionate Customer Service Specialist to deliver exceptional client experiences in our fast-paced healthcare support division. This is an urgent opportunity with same-week onboarding for qualified candidates. If you thrive in high-energy environments and excel at problem-solving, apply today to start your new career journey tomorrow.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing and service issues within SLA timelines
- Document interactions accurately in CRM systems
- Collaborate with clinical teams to ensure seamless patient experiences
- Identify process improvement opportunities through customer feedback analysis
- Maintain HIPAA compliance in all communications
- Train on proprietary healthcare software during orientation
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in healthcare or BPO
- Strong conflict resolution and multitasking abilities
- Proficient with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Excellent written and verbal communication skills
- Pass background check and drug screening