Job Description
We are seeking a dedicated and energetic Customer Service Representative to join our growing team in Oklahoma City. If you are looking for a job to start immediately and want to work for a company that invests in its people, apply today.
As a key member of our support team, you will handle high-volume customer interactions with a focus on satisfaction and retention. We offer a competitive wage, health benefits, and a clear path for career advancement.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues efficiently while maintaining a positive brand image.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain detailed and up-to-date customer records in the CRM system.
- Collaborate with cross-functional teams to improve service delivery.
- Identify and communicate product feedback to the management team.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service, retail, or hospitality.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask in a fast-paced, target-driven environment.
- Proven ability to remain calm and professional under pressure.