Job Description
Are you looking to start a rewarding career in the vibrant city of Miami?
Horizon Support Services is currently hiring immediately for entry-level Customer Service Representatives. We are looking for energetic, self-motivated individuals with a passion for helping others to join our growing team. No prior experience is required—we provide comprehensive paid training to get you up to speed.
We value dedication and offer a clear path for professional advancement. If you are ready to step into a role where your growth matters, we want to hear from you.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- No Experience Necessary: We train you from day one.
- Modern Work Environment: Located in the heart of Downtown Miami.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
- Career Growth: Opportunities for promotion to Team Lead and Management roles.
Don't wait—apply today and take the first step towards your future!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, account issues, and troubleshooting solutions.
- Accurately document customer interactions and feedback in our CRM database.
- Collaborate with the support team to identify trends and improve service quality.
- Stay updated on company products, policies, and procedures to provide accurate assistance.
- Participate in daily training sessions and team meetings to enhance skills and knowledge.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Basic computer literacy and typing skills are essential.
- Strong verbal communication skills with a friendly and patient demeanor.
- Reliable internet connection and a quiet workspace are mandatory for remote roles.
- Ability to work full-time hours, including weekends and holidays as needed.
- A positive attitude and a genuine desire to learn and grow.