Job Description
Join our dynamic team as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. This is your opportunity to launch your career in a fast-paced environment with comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team culture.
Why Join Us?
• Immediate start date
• Paid on-the-job training
• Career advancement pathways
• Health benefits after 90 days
• Modern downtown Charlotte workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues efficiently using internal knowledge bases
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time
- Participate in weekly training sessions
- Uphold company standards for professionalism and empathy
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing, browsers, email)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Reliable transportation to downtown Charlotte
- Passion for helping others