Job Description
Join our dynamic team immediately and launch your career without prior experience! CityServe Solutions is seeking enthusiastic Entry-Level Customer Service Representatives in Philadelphia. We provide comprehensive training and a supportive environment where your growth is our priority. Immediate full-time positions available with competitive pay and benefits.
As a key member of our customer success team, you'll be the voice of our brand, ensuring exceptional experiences for every client. We value attitude over experience and are committed to building a diverse, inclusive workplace where everyone thrives. No experience necessary – just bring your positive energy and eagerness to learn!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using established protocols and documentation
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with team members to escalate complex cases and improve processes
- Document customer interactions and maintain detailed case records
- Participate in ongoing product knowledge and soft skills training
- Meet daily performance metrics while maintaining service quality standards
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED) required
- Excellent communication skills with clear, friendly phone presence
- Strong problem-solving abilities and customer-focused mindset
- Basic computer proficiency (typing, navigation, email)
- Ability to work flexible shifts including weekends and holidays
- Positive attitude with adaptability to changing priorities
- Must pass background check and drug screening