Job Description
Are you ready to launch a rewarding career without the burden of prior experience? Metro Support Services is looking for driven individuals to join our dynamic team immediately. We value potential over pedigree and are committed to helping you grow with us.
Based in the heart of Minneapolis, we are a fast-paced organization dedicated to providing top-tier support to our clients. We offer comprehensive on-the-job training for all new hires, ensuring you have the tools you need to succeed.
If you are energetic, reliable, and eager to learn, this is the perfect opportunity to kickstart your professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on professionalism and speed.
- Resolve customer issues and complaints using a problem-solving approach and empathy.
- Document all interactions and transactions accurately in our CRM database.
- Assist in the onboarding process for new clients and internal team members.
- Maintain a high level of product knowledge to provide accurate information and solutions.
- Collaborate with team members to identify trends and improve service standards.
- Meet daily and weekly performance targets for call handling and customer satisfaction.
Qualifications
- No prior experience required—we provide full training!
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to multitask.
- Basic computer proficiency (Microsoft Office Suite).
- A reliable internet connection and a quiet workspace.
- A positive attitude and a willingness to learn.