Job Description
Are you looking to kickstart your career in a dynamic environment? Apex Solutions Group is currently hiring Entry Level Customer Service Representatives to join our team in Philadelphia, PA. We offer a comprehensive training program and a clear path for advancement for dedicated individuals.
What You Will Do:
As a Customer Service Representative, you will serve as the primary point of contact for our valued clients. Your role is vital in maintaining our reputation for excellence and ensuring client satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately.
- Enter and update customer information into our CRM database.
- Collaborate with the sales and support teams to improve service delivery.
- Identify opportunities for upselling and cross-selling products.
Qualifications
- High school diploma or GED required.
- Basic computer skills and familiarity with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- A friendly, positive attitude and a strong desire to help others.
- Ability to multitask and prioritize tasks in a fast-paced setting.
- Must be eligible to work in the United States.