Job Description
Urgent Hiring: Weekend Technical Support Specialist
Are you looking to start a new career opportunity immediately? Apex Digital Systems is currently seeking a detail-oriented and tech-savvy Weekend Technical Support Specialist to join our team in San Jose, CA. This is a fantastic opportunity for individuals seeking stability and a high-impact role within the Information Technology sector. Enjoy the benefit of working weekends while maintaining a full-time schedule with competitive pay.
Why Join Us?
- Immediate Start: Onboard and begin contributing to our IT infrastructure as soon as this week.
- Competitive Compensation: Earn between $30.00 and $45.00 per hour based on experience.
- Modern Environment: Work with cutting-edge hardware and cloud technologies.
We are looking for a proactive problem-solver who can manage complex IT issues with minimal supervision during off-hours.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network troubleshooting.
- Manage and resolve escalated tickets submitted by internal employees and clients during the weekend shift.
- Perform system maintenance, patch management, and security updates on weekends.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the onsite team to ensure seamless handover of ongoing projects.
- Monitor server health and ensure 99.9% uptime for critical business systems.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in IT Support, Help Desk, or Technical Support roles.
- Proficient knowledge of Windows and macOS operating systems.
- Strong understanding of Active Directory, Microsoft Office 365, and basic networking concepts (TCP/IP, DNS).
- Must be available to work every Saturday and Sunday.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.