Job Description
Welcome to Apex Systems, a premier technology consulting firm based in the heart of Baltimore. We are currently experiencing rapid growth and have an urgent opening for a dedicated IT Support Specialist to join our immediate team.
We are looking for a proactive problem solver who thrives in a fast-paced environment. If you are ready to advance your career with an immediate start and a company that values innovation, we want to hear from you today.
Why Join Us?
- Immediate Start: Onboard and begin contributing within 48 hours.
- Competitive Compensation: Salary commensurate with experience.
- Modern Environment: Work with cutting-edge technology and a collaborative team.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets with a focus on speed and customer satisfaction.
- Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals.
- Ensure the security and integrity of the local network infrastructure.
- Conduct regular system updates, patch management, and software installations.
- Assist in the migration of data and systems to cloud-based solutions.
Qualifications
- Associate degree in Information Technology or equivalent years of experience.
- CompTIA A+ Certification (or willingness to obtain within 6 months) is strongly preferred.
- Strong working knowledge of Windows, macOS, and Linux operating systems.
- Excellent troubleshooting skills and the ability to diagnose complex issues.
- Outstanding communication skills to interact with non-technical staff.
- Ability to work independently and manage multiple priorities in a high-pressure setting.