Job Description
Are you looking for a rewarding weekend schedule without sacrificing your career growth?
Apex Systems is currently seeking a highly motivated Technical Support Specialist to join our growing team in Sacramento, CA. We offer a competitive hourly rate, comprehensive benefits, and the flexibility of weekend shifts that allow you to enjoy your weekdays.
In this role, you will serve as the first line of defense for our clients, ensuring technical issues are resolved efficiently and professionally. This is an immediate hire opportunity for a proactive professional who thrives in a fast-paced, tech-driven environment.
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools to end-users experiencing hardware and software issues.
- Triage and resolve Level 1 and Level 2 technical incidents within established service level agreements (SLAs).
- Perform basic hardware troubleshooting, including printers, laptops, and mobile devices.
- Maintain accurate and up-to-date documentation for all resolved tickets in the CRM system.
- Collaborate with the wider technical team to escalate complex issues and share knowledge.
- Assist in the deployment and configuration of new hardware and software updates.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in a technical support, help desk, or IT operations role.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office 365.
- Ability to work weekends (e.g., Saturday and Sunday) on a rotating or fixed schedule.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving skills and a customer-centric approach.