Job Description
Join our innovative team at Urban Tech Solutions! We're urgently hiring a Part-Time Tech Support Specialist to deliver exceptional customer experiences. This flexible role is perfect for tech-savvy individuals seeking impactful part-time work in Chicago's dynamic tech hub.
As a key member of our support team, you'll troubleshoot hardware/software issues, guide clients through digital solutions, and maintain our high service standards. Enjoy competitive pay, modern work environment, and opportunities for skill development.
Responsibilities
- Resolve technical issues via phone, email, and remote support
- Install and configure software/hardware systems
- Document all interactions in CRM system
- Collaborate with cross-functional teams on complex cases
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years tech support or customer service experience
- Proficiency in Windows/macOS and networking basics
- Exceptional problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Valid Illinois driver's license (occasional onsite visits)