Job Description
Join Our Team Immediately!
We are looking for a dedicated and empathetic Weekend Customer Service Representative to join our growing team in Charlotte, NC. If you are available to work Saturday and Sunday and want to start this week, we want to hear from you.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. You will be working in a dynamic environment that values collaboration and growth.
Why Apply?
• Immediate Start: Onboarding begins this week.
• Competitive Pay: Earn between $18 - $22/hour based on experience.
• Flexible Schedule: Focus on your personal life with a dedicated weekend schedule.
• Modern Facilities: Work in a state-of-the-art office in the heart of Uptown Charlotte.
We are looking for a dedicated and empathetic Weekend Customer Service Representative to join our growing team in Charlotte, NC. If you are available to work Saturday and Sunday and want to start this week, we want to hear from you.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. You will be working in a dynamic environment that values collaboration and growth.
Why Apply?
• Immediate Start: Onboarding begins this week.
• Competitive Pay: Earn between $18 - $22/hour based on experience.
• Flexible Schedule: Focus on your personal life with a dedicated weekend schedule.
• Modern Facilities: Work in a state-of-the-art office in the heart of Uptown Charlotte.
Responsibilities
- Manage and resolve customer inquiries via phone, email, and chat with a focus on quality and speed.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain a high level of product knowledge to assist customers effectively.
- Document all customer interactions and account updates in our CRM system.
- Collaborate with the team to improve service processes and customer satisfaction scores.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required for the right candidate.
- Must be available to work Saturdays and Sundays consistently.
- Strong verbal and written communication skills.
- Proficiency with computer systems and typing.
- Able to work independently and as part of a team in a fast-paced environment.