Job Description
Are you seeking a lucrative career with a schedule that gives you your weekdays back? Apex Logistics & Support is currently hiring immediately for our dedicated Weekend Operations team in the heart of San Francisco, CA.
We are looking for highly motivated individuals to join our elite crew. In this role, you will play a critical part in maintaining our high standards of service and efficiency. If you thrive in a dynamic environment and want to work with a forward-thinking company, we want to hear from you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Stable Full-Time schedule (Friday through Sunday).
- Modern office environment in downtown San Francisco.
Responsibilities
- Oversee and manage the flow of weekend operations, ensuring all tickets are resolved within SLA (Service Level Agreement) standards.
- Provide exceptional technical support and customer service to high-profile clients via phone, email, and chat.
- Analyze operational data to identify bottlenecks and implement process improvements for weekend workflows.
- Collaborate closely with the weekday operations team to ensure seamless handover of ongoing projects.
- Maintain accurate records of all interactions and system configurations using our CRM platform.
- Train and mentor new hires to ensure team consistency and quality of service.
Qualifications
- Must be legally authorized to work in the United States.
- Must be available to work Friday, Saturday, and Sunday (40 hours/week).
- Strong problem-solving skills and the ability to work under pressure.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Previous experience in logistics, customer support, or technical operations is highly preferred.
- Excellent written and verbal communication skills.