Job Description
Are you seeking a career opportunity that offers immediate impact and weekend flexibility? Apex Digital Systems is actively recruiting for our Weekend Operations team in the heart of Philadelphia, PA. We are looking for driven professionals who are ready to start this week and contribute to our mission of delivering excellence.
Join a dynamic environment where your skills are valued, and your schedule works for you. We offer a competitive benefits package and a supportive culture focused on growth.
Responsibilities
- Manage and resolve incoming technical support tickets with a focus on speed and accuracy.
- Deliver exceptional customer service via phone, email, and live chat during weekend hours.
- Collaborate cross-functionally with the weekday team to ensure seamless operational continuity.
- Document all technical issues and resolutions accurately in our CRM system.
- Assist in troubleshooting hardware and software issues for remote clients.
Qualifications
- High school diploma or GED required; Associate degree or technical certification is a plus.
- Previous experience in customer support or IT helpdesk roles preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Excellent written and verbal communication skills in English.