Job Description
Join Denver Support Solutions for an immediate weekend shift opportunity! We're seeking dynamic professionals to deliver exceptional customer experiences while enjoying a flexible weekend schedule. Perfect for students, side-hustlers, or those seeking work-life balance. Start training this week and begin earning immediately in our fast-paced, supportive environment.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email with 98% accuracy
- Resolve billing, technical, and account issues using CRM systems
- Collaborate with weekend support team for seamless handovers
- Document interactions and maintain detailed case notes
- Meet/exceed weekly performance metrics (CSAT, AHT, FCR)
- Participate in bi-weekly weekend team training sessions
Qualifications
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently during weekend shifts (Sat/Sun 6am-2pm)
- High school diploma or equivalent; college preferred
- Flexibility to cover occasional holiday shifts
- Must pass background check and drug screen