Job Description
Join our dynamic team in the heart of Denver! We're seeking enthusiastic Weekend Shift Customer Service Specialists to deliver exceptional experiences to our valued guests. This immediate-opening role offers competitive pay, flexible scheduling, and a vibrant work environment. If you thrive in fast-paced settings and take pride in creating memorable interactions, apply today!
Why Join Us?
• Weekend-only schedule (Sat/Sun)
• Paid training and growth opportunities
• Employee discounts on local attractions
• Modern downtown workspace
Responsibilities
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Process reservations, bookings, and payment transactions accurately
- Resolve customer concerns with empathy and creative problem-solving
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain detailed records in our CRM system
- Proactively identify upsell opportunities to enhance guest experiences
- Support weekend event coordination and special requests
Qualifications
- 1+ years customer service experience in hospitality or retail
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems and MS Office Suite
- Ability to work independently and make sound decisions
- Flexible availability for weekend shifts (6am-2pm or 2pm-10pm)
- Valid Colorado driver's license (for occasional errands)
- Positive attitude and passion for Denver's tourism scene