Job Description
Join our dynamic team at Aurora Solutions and kickstart your career this weekend! We're seeking enthusiastic Weekend Shift Customer Service Specialists to deliver exceptional experiences to our clients in the heart of Charlotte. This is your opportunity to work in a fast-paced, supportive environment with immediate start dates and competitive pay. Perfect for students, night owls, and professionals seeking flexible schedules.
Enjoy a 4-day workweek with weekends off, comprehensive training, and opportunities for growth. Our modern downtown office offers a collaborative atmosphere where your contributions make a real impact. Don't miss this chance to join an industry leader with a commitment to employee development and work-life balance.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing and service issues using CRM systems and internal tools
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document interactions and maintain accurate records in compliance with company policies
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in weekend team huddles and ongoing training sessions
- Adapt to evolving product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience in high-contact environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills with neutral accent
- Ability to work independently during off-peak hours
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends (Sat/Sun) 8am-6pm shifts
- Background check and drug screen required