Job Description
Welcome to Prime Horizon Solutions, a leading provider of innovative tech support and customer engagement services. We are currently expanding our team in Boston and are looking for dedicated professionals who want to join a company that puts its people first. If you are searching for a job that offers the financial security of a weekly paycheck and the excitement of a new career starting this week, look no further.
At Prime Horizon, we believe in transparency and stability. We are committed to hiring top talent and providing them with the tools they need to succeed. Our Boston hub is buzzing with energy, and we need driven individuals to help us maintain our high standards of service excellence.
Why Join Us?
- Weekly Paychecks: Get paid every Friday directly to your bank account.
- Immediate Start: Onboard and begin working within 48 hours of your application.
- Comprehensive Benefits: Health, dental, and vision insurance available after 90 days.
- Growth Opportunities: Clear pathways for advancement into Team Lead and Management roles.
Responsibilities
- Provide exceptional support to clients via phone, email, and live chat to resolve technical and billing inquiries.
- Utilize our proprietary CRM database to log interactions and update customer account information accurately.
- Assist in troubleshooting software and hardware issues for a diverse client base.
- Collaborate with the internal technical team to escalate complex tickets and ensure timely resolution.
- Maintain a high first-call resolution rate and meet daily performance metrics.
- Stay up-to-date with product knowledge and company policies to ensure consistent service delivery.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, call center, or technical support environments.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Strong written and verbal communication skills with a focus on empathy and clarity.
- Ability to work flexible shifts, including evenings and weekends.
- Must be authorized to work in the United States.