Job Description
Join our urgent weekend shift team in Philadelphia! Philadelphia Community Services is seeking passionate Customer Service Specialists to deliver exceptional support during weekends. This high-impact role offers flexible hours and the opportunity to make a difference in our community while advancing your career in a supportive environment.
We're looking for energetic individuals who thrive in fast-paced settings and excel at building relationships. Enjoy competitive pay, comprehensive training, and a schedule that works around your life. Apply now to join our dedicated team serving Philadelphia residents!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve complex issues and complaints using problem-solving frameworks
- Process transactions and maintain accurate documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to HIPAA and company compliance standards
- Support weekend operational activities including inventory management
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in healthcare or community services
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work independently and as part of a team
- Flexibility to work weekends and occasional holidays
- Valid Pennsylvania driver's license (if required for field visits)