Job Description
We are currently seeking a dynamic Weekend Shift Customer Service Representative to join our New York City team. If you are looking for a position that starts immediately and offers a competitive hourly rate, this is your chance to advance your career with a top-tier organization.
In this role, you will be the face of our brand during our busiest weekend hours. We are looking for individuals who are reliable, energetic, and ready to hit the ground running. You will play a crucial role in maintaining our high standards of customer satisfaction and operational efficiency.
Why Apply?
- Immediate start available for the right candidate.
- Competitive hourly pay ($18 - $25).
- Weekend only schedule (Friday to Sunday).
- Opportunity for full-time employment with benefits.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and live chat during Friday through Sunday shifts.
- Resolve customer issues and complaints with patience, empathy, and a focus on resolution.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain a clean, organized, and safe work environment.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Update customer records and log interactions in the CRM system in real-time.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or logistics is preferred but not required.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.